For life insurance claims desks
A notice of death you can act on.
One written question, answered once.
MedaSynq represents families after a death. We send your claims desk a complete notice of death and ask one written question.
One notice per insured. No repeated automated follow-ups. No fee to the carrier, ever.
Notice of death
Authorized Rep — Notice of Death and Claim Request
- Insured
- Ruth A. Example
- Date of birth
- 1948-03-14
- Date of death
- 2026-08-01
- SSN
- ***-**-4821
- Last address
- Boynton Beach, FL
- Beneficiary
- Krista Example (daughter)
Signed authorization (PDF) · Certified death certificate (PDF)
Please search your records and respond in writing within 30 days: whether any policy, annuity or retained asset account exists for the insured, or written confirmation that none does.
What your desk receives
One notice per insured, the identifiers your desk needs to search, and a written question with a 30-day ask.
A complete notice of death
Every notice carries the family's signed authorization naming MedaSynq as their representative and the insured's identifiers, with the certified death certificate whenever the family has provided it. It is dated as notice of death for claims-handling purposes.
One request, one written ask
We ask for a written answer within 30 days. We do not send repeated automated follow-ups; a silent notice becomes a phone call to your desk, not another email.
A beneficiary you can pay
When coverage is confirmed, the claim is filed through Claim Assist, a MedaSynq company, with the beneficiary's documents gathered and the assignment of benefits on file, prepared so your desk has what it needs to adjudicate.
Fewer unlocated beneficiaries
A notice from us is a beneficiary you can pay instead of a match that escheats. If you hold matches with beneficiaries you cannot reach, ask us about locating them.
Handled like the record it is
Certificates and authorizations are stored encrypted in US infrastructure with full audit logging, and each notice contains only the identifiers your desk needs to search.
How it works
The notice arrives
By email to your claims-intake address. Authorization attached, and the certified death certificate when the family has provided it; the insured's name, dates and last-four SSN in the body.
Your desk answers
Reply to the notice by email. The answer lands on the family's file the same day and the family sees that your company responded.
A found policy becomes a clean claim
Claim Assist prepares the claim with the beneficiary's documents gathered and files it. If nothing is on file, your written answer closes our request and you hear nothing further about that insured.
Tell us where your notices should go.
One email with your claims-intake address and whether you accept a third-party notice with signed authorization saves your desk from misrouted letters.
claims@medasynq.com