112 S Graham St, Chapel Hill, NC, 27516
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $2,246–$7,063. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“Mr. Jones and his professional team at Jones Funeral Home will truly take care of your loved one. Death is one of life’s most difficult challenges to navigate because you have to handle business all while still grieving your beloved loss. At Jones, I was guided with compassion throughout the entire process and my mom’s final wishes were executed with grace. I am externally grateful for the level of customer service that I received and would highly recommend this funeral home for all of your needs.”
— Malikah Mustafa
“Jones Funeral Home conducted funeral services and cremation of my nephew. They were very professional and understanding of the whole situation. All of our needs were met, and they always followed up to make sure everything was satisfied. I will use the services of the Jones Funeral Home Team again.”
— Ramsey Connor
“On Feb 4, 2019 I lost my beautiful sister. Prior to losing my sister I had stop by Mr. Jones Funeral home to pay money on her preneed. Not knowing that my sister was going to die that day. My sister died at 11:17 pm that night. The hospital asked me who did I want to them to call for my sister's body? I told them Jones Funeral Home in Chapel Hill. Mr. Jones and his staff went that morning and picked up my sister's body with no problem. They were more than compassion towards me during this time. Mr. Tuner did a beautiful job with my sister's make up and dressing her in what I gave them to use for her service on Feb 9, 2019. Everything from planning to burying my sister went smooth. With this my first time dealing with Mr. Jones one on one as an adult now. I am very impressed with his service. And Mr. Jones has buried, my grandfather, two uncles, in-laws and friends in the Orange County area. At which time I had no one on dealing with him. Now I see why my family keep going back to him for his services. I would highly recommend him to others for their funeral needs. The entire staff is so caring and loving, Ms. Hazel, Mrs. Jones, Mr. Tuner is the best make up male I have seen.. :-) and was concerned about making sure I was pleased with how my sister was made up. Thank you Mr. Turner and thank you for telling me not to use the pink shade of lip stick.. Your choice was better. Thank you Ms. Hazel for comforting me when I broke down seeing my sister's name on the display sign in front of the Funeral Home. Like I said never picture seeing her name displayed in that manner. (hugs) Thanks to the Pall bears and the driver too, they were all very professional.”
— Sheila Zerehi
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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