Borthwick Mortuary
1330 Maunakea St, Honolulu, HI, 96817
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Hawaii
$3,618 – $11,380
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $3,618–$11,380. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“I was very surprised that Shelby came to our house on her day off and provided me and my wife, Linda, with excellent personal service. She definitely knew the product line that Borthwick Mortuary had to offer and provided us with all the options that we needed to select the right funeral plan for us. She is a true professional.”
— Kyle Yamada
“I appreciated how patient and thoughtful the staff were. Especially for someone not familiar with handling death arrangements, it's already overwhelming. Borthwick is an excellent place to consider if the unmentionable does happen, they will 100% take care of you!”
— Kaleiwaihoola Hanchett
“Staff especially Jennifer were ammazing in this time of funeral planning. All details were carefully explained. Areas for customers were very clean and comfortable. They have been in business for a long time and due to their caring attitude they will be there as long as people need them in the future. If you are in need for funeral services I would definitely recommend them.”
— DAVID LIM
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Borthwick Mortuary?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing