1200 Mt Diablo Blvd #107, Walnut Creek, CA, 94596
License #FD1590
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $3,244–$10,202. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“Stay away from this place. It was the worst experience for us. The owner Jay is rude and dealing with him was most unpleasant. He over charges and offers very little information or options. Deer Creek is not a mortuary, he is just an agent. We were charged double what any mortuary charges for the viewing. He made mistakes and tried to blame us for them and refused to do anything to make them right. Go anywhere else but here. He also has an office in Dublin so avoid that one too.”
— 41.22 Inc.
“I would leave 0 stars if I could. Do not even try calling this place because all they care about is the money. On top of the grief my entire family is going through losing our loved one, it's extremely stressful figuring out how we're going to afford cremation and mortuary services. Upon answering my phone call, the director had no compassion in his tone of voice. He hung up on me for even considering not using a rental casket. We wouldn't want our loved one anywhere near people as heartless as them.”
— Angelica Monesi
“They've been great at making things happen and helping me make decisions easier. Thanks much.”
— Alan “Al” Weedman
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Deer Creek Funeral Service?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.