Penland Family Funeral Home
125 South Ave, Swannanoa, NC, 28778
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,246–$7,063. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Services Offered
Business Hours
What Families Say
“I am sincerely grateful for the compassionate support provided by Penland Family Funeral Home in planning my husband’s funeral on July 18, 2025. Their name truly reflects their approach—they felt like family throughout the process. With understanding and patience, they guided me through each detail. The funeral was held at the Western Carolina State Veterans Cemetery, honoring my husband’s military service with full military honors. Beautiful arrangements of flowers and personal photographs added warmth and meaning to the ceremony. Penland Family Funeral Home delivered an exceptional funeral service, and I wholeheartedly recommend them to others.”
— Sue Jensen
“My family has used Penlands for so many years. They have always been so loving and compassionate. Ask for Liz!”
— Kathy Gribble
“From my first call with Liz, I had a great experience with Penland Funeral Home. The information I received was clear and organized and the atmosphere was just perfect for this sensitive time. I felt respected throughout the entire process. Penland made this process very easy for me during my difficult time. I highly recommend them.”
— Amber Luisa
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Penland Family Funeral Home?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing