515 Pine St, Klamath Falls, OR, 97601
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in Oregon
$2,745 – $8,633
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $2,745–$8,633. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“DO NOT GO THERE!! Not recommended!! Take your love one somewhere else. Bad experience! First, they missed up the death certificate. It took them over 3 weeks to fix it. Second, Sarah said she would order the headstone over the phone. After many calls to follow-up on the status of the headstone, no return call. 6 months later, she called back to say she never received any of my messages. Then, after we met again, she said, she doesn't do Veterans request for headstone, when she could have said it long ago. They just kept passing me around. They are terrible. No accountability!”
— Ilongga on the farm
“We are from Canada. My parents were travelling in Oregon when my mom passed away suddenly with an aneurysm. State protocol required her to be transported from the highway to the nearest funeral home which was O’Hair and Wards. We drove 12 hours through the night to meet dad and say goodbye in the funeral home. We arrived completely frazzled, confused and devastated and having no idea what the next step was. We have never gone through anything like this We assumed it would be so complicated given we are Canadian. Robin met us with so much care and kindness. He explained everything and simplified the process by communicating directly with our insurance company. He prepared mom for viewing and even played a hymn which we requested as we said our final goodbye while still reeling over the sudden loss. He was honest. He never recommended any unnecessary charges. We felt like he understood our family values and beliefs. We left feeling relief and care.”
— Marilee Hare
“The people at O'Hair-Wards, especially Glenn Vest, were wonderful to deal with during this difficult time and helped me navigate everything long distance. They kept me informed on activities and checked in with me regularly as we waited months for the release of the death certificate. Highly recommended.”
— Patti Norris
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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