Springfield Memorial Hospital

“I cannot say enough positive comments on the treatment I received during my stay. EVERYONE with one exception was wonderful, caring & made a difficult time easier. The food was great & staff on the 3rd floor superior. Thank you so much!”

— Sharon Kessler

“My doctor sent me to the emergency room last Tuesday. I spent two hours down there and then went up to the sixth floor to the cardiac unit and today is now Sunday so five days I have been here during the week. I had no problem I hit my call button only when I need to and the nurses would show up within minutes all of the patient care tech would show up within 10 minutes that all changed Friday night at 7 PM with shift change. I don’t know if they are short on help but I hit my call button when they eventually show up 1520 minutes sometimes now or later they act like they are just extremely busy and they don’t have time to mess with me. The alarms are going off on machines. I don’t just go and push buttons to shut things off. I know nothing about. I’m writing this for review. It is now almost 2010. My nurse left at 1900 told the nurse coming on as soon as they were done that I was wanting to take a shower. I’ve had my alarms going off several times. I pushed the call button. Nobody shows up they act like they’re extremely busy and they may be. I am in my room. I do not venture out. I am not a nurse. I have nothing to do with the medical field I expressed concerns and they talk to me like I should just know everything is OK. A personal care tech just came in shut the alarm off on my EKG. I told her I’d like to take a Shower and she said I will have to wait as it going to be midnight before I get to take my shower irritates me because I have had IVs until I had my procedure. I got done at 2:30. I was told I need to wait four hours. Try to keep my arm as soon as possible. I have done everything I was told but here I sit still waiting not real happy with the hospital, especially when during the week I had no problems anytime I push my button. They were here within 10 minutes, but when it comes to the weekend, they act like they have no time for the patient and I am not the type of person that presses my alarm buttons every minute I only do that when I absolutely have to very frustrated my experience at St. John’s hospital six years ago was much much better. That night it seems like they are constantly taking a break and they do not care about the patients. Very frustrating.”

— Scott Smith

“So....I was coming down my steps and came down on my right leg all wrong. The only way I can describe it is it felt like a HORRIBLE ECHOING CHARLIE HORSE from my hip all the way to my foot. I took some advil, propped up my leg and thought I would be able to get back to chores in the morning. I woke up and could not move my right leg without excruciating pain. All I can say is, thank God for Memorial. From the ambulance ride to the end, all staff were professional, empathetic and kind. In addition, I observed the security as well as intake staff while waiting and they appeared very well organized and efficient -like a well oiled machine. I was thoroughly impressed with every single staff member that I encountered, but what stood out most was their bedside manner. Even the radiologist, while professional, was outstanding in this regard. It's obvious that the staff is not new to this, but true to this. Keep up the great work!”

— Olivia Haynes