Bath-Naylor Funeral Home and Crematory

“It is very disappointing how Bath Naylor treated me and my son. My 24 year old son passed in Sep 2021 and I entrusted them with my son to cremate him and return his ashes to me. After the service, they told me they would not release all his remains to me and that they would hold half of his ashes for his father. Initially I was ok with this until told that even if his father did not pick up the ashes that they would "dispose of them" before giving the remainder to me. I then learned their crematorium was down and they transferred my son to another funeral home in Missouri. They lied throughout the process, delayed the cremation, sent an email stating "this body is now decomposing", then charged me additional "storage fees" before they would release my son's ashes. I had to hire an attorney just to get them to schedule the cremation and to bring my son's remains home to rest.”

— brenda maynard

“Bath-Naylor provided, excellent service during a difficult time with the loss of my brother. They helped my sister in-law, along with my parents, make decisions about my brother’s service and burial. The chapel is spacious with a special section for the family. The staff was beyond professional, courteous and saw to our every need. They truly made a difference during such a difficult time. Thank you.”

— Lori Hixon

“On 8-24-17 at the funeral of my step mother, the cemetery experience was unforgivable. The concrete vault was 1/3-1/2 full of rain water that had accumulated 2 1/2 to 3 days earlier after a long severe thunderstorm. There was ample time in the three days before the funeral to pump out the vault to receive the casket; however, that detail was neglected possibly due to cost cutting measures. To add insult, there were cigarette butts floating on the water. The casket was not brought to the grave site until all friends and family had left the cemetery because the vault company / Bath-Naylor Funeral Home were aware of the problem and wanted to keep the burial out if public view. Unquestionably the casket was going to float on the water until added weight (probably standing on the casket) was applied to weigh the casket down and displace the enough water so the vault lid could be fitted into place. Because of the neglect and inappropriate workmanship, the casket probably did not empty the vault...just enough to install the lid. To this day, the casket is buried submerged in vault water. It makes no difference if the casket is guaranteed water tight...who is going to know. Several eyewitnesses viewed the travesty but what are you going to do? It is doubtful that this was a first occurrence for this funeral home and quite possibly won't be the last unless they are exposed. My stepmother was the wife of a Vietnam Captain/helicopter pilot who was killed ferrying supplies to build a school in Laos on his free time.”

— Marc Hardin