500 E 3rd St, Portales, NM, 88130
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in New Mexico
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $2,246–$7,063. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“Scott and his staff at Wheeler Mortuary are truly compassionate and professional. During one of the most difficult times—losing a loved one—they made the process of making arrangements as comforting and stress-free as possible. It’s such a challenging business to be in, yet they handle it with excellence, kindness, and genuine care. We are so grateful for the way they take care of both the details and the families they serve.”
— April Rutter
“Scott and the staff at Wheeler Mortuary provided compassionate, kind and professional services for our family after the death of our father, Duane Ryan. We were touched that they donated a tree in his memory--a thoughtful generous tradition of Wheeler. Our needs were complicated as Dad was to be buried out-of-state. Wheeler helped all the logistics required run smoothly. Scott was also able to live-stream the memorial service on the ENMU Campus. It allowed many more people to be a part of the service and we are so grateful for that. We highly recommend Wheeler to other families when these services are needed. --The Ryan Family”
— Tamara Polich
“We just lost my mother-in-law and my father-in-law about 2 months apart (Sept 2021 and Nov. 2021).We were obviously devastated, but Scott Reeves and his staff at Wheeler Mortuary made everything smooth and easy. He took care of everything and held our hands through the whole process. He worked with the families to plan and execute both memorial services and cremation arrangements. Wheeler not only 'live streamed' the services, but posted them on their website for others to watch who couldn't make the services. Their professionalism and caring attitude were a breath of fresh air during a very difficult time. I can't say enough good things about Wheeler Mortuary, Scott and his staff. Portales is lucky to have Wheeler mortuary.”
— bleesdo
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
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