Pollock-Randall Funeral Home
912 Lapeer Ave, Port Huron, MI, 48060
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Michigan
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,370–$7,456. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“Pollack Randall has become our family funeral home. We have always been treated with kindness and compassion. My husband recently died and he cremated. They gave us the opportunity to see him one last time. He looked so nice and at peace. When he fell face first it left an ugly bruise on his forehead. They covered it before we saw him. He even had a little smirk smile on his face. That meant much to me. Even the ladies who answer the phones are so kind. Thank you for taking such good care of him and our family”
— Bella Schuman
“Up until tonight, I have always been treated with absolute care and respect at Pollock-Randall. Unfortunately I got a little turned around after saying my final goodbye to my longtime friend & mentor, the man who officiated my wedding. Upon exiting his beautiful and emotional service, tears still streaming down my face, I accidentally went the wrong way in the corridor, forgetting which way I'd come in. A female employee snapped at me "YOU CAN'T GO THAT WAY". I was stunned. I stammered "I'm so sorry I didn't mean to go the wrong way". I felt ashamed and embarrassed to be scolded so rudely in front of so many people. I continued sobbing as my husband directed me to the correct exit. Nobody should be treated that way, especially at a funeral home. I have deep respect for the Kendrick family who have treated me wonderfully since I was a little girl. This woman is clearly not part of the family, and should not be allowed to snap at grieving people. People sometimes get mixed up and should be treated with empathy and kindness, not as if they did something wrong.”
— Katie Payne
“Recent experience was disappointing. Beware the use of Lakeside chapel for any funeral service. It is small and not really suitable for any normal funeral. Lack of planning and organization of the funeral for our loved one was shocking for a veteran organization. To their credit they did try to make some things right later, but much of the damage could not be undone.”
— PD Wilks
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Pollock-Randall Funeral Home?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
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