Garden Island Mortuary Ltd
23-780 Kaumualii Hwy B, Lawai, HI, 96765
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Hawaii
$3,618 – $11,380
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $3,618–$11,380. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
What Families Say
“My brother-in-law recently passed away. We chose Garden Island because they are available 24 hrs a day. Bruce was prompt and very considerate, during a time of extreme stress it was great to find someone that didn’t falter in the least when we called at the early hours of the morning for him to come to Haena, past the convoy restriction. Bruce is an honest, trustworthy individual running a very honorable business. Bruce makes a very difficult time a lot more easy.”
— Sam Ortega
“Garden Island Mortuary would receive zero stars if that were a possible rating. They conducted a viewing with the wrong body and Bruce was too busy to even talk to us before, during, or after to correct the matter. What was supposed to be a final goodbye was robbed from a grandfathers only grandson. Additionally, there is the concern of the other family that was involved in this matter. Our family member was to be cremated, while the other body was to be buried. Future customers BEWARE they do no handle your loved ones with respect. The most disrespectful, unprofessional, and inappropriate experience for us in our time of grief. We are extremely upset and will never be conducting business here.”
— Kellyne Weathers
“BEWARE OF THIS COMPANY BRUCE WAS VERY UNPROFESSIONAL AND RUDE TO ME AND MY FAMILY. THE DAY OF THE VIEWING OF MY GRANDPA BRUCE STAGE OUT A DIFFERENT PERSON. HE DIDN’T WANNA TALK TO US AND STAYED AT THE BACK WHEN WE ADDRESSED IT. ALL HE SAID WAS YOU GOT 30 MINUTES.”
— Jus Tan
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Garden Island Mortuary Ltd?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing