Serenity Funeral Home Inc
5124 Airport Rd NW, Roanoke, VA, 24012
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Virginia
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,495–$7,848. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
What Families Say
“I wouldn't have my dog cremated here. My sister looked like Barney and my nieces were in the staff office behind the desk putting stuff in the computer as if they were staff. My sister's boyfriend looked like the Nutty Professor. And it's a broke down house as a funeral home. They totally suck and are for a buck, they are cheap and it shows. They need to be shut down. The restoration sucked. The funeral programs were just computer paper copies from, Kinkos.”
— name unknown
“I'm originally from Roanoke I attended Pilgrim Baptist Church & Serenity Funeral Home are truly a blessing to Roanoke an surrounding areas The owners & Staff are wonderful in servicing the entire area”
— Marjorie Johnson
“Our driver was exceptional. I think his name was Dominic. He went above and beyond. He was very friendly and adaptive to the moment.”
— Diane Mickey
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Serenity Funeral Home Inc?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing