Hamilton Mill Memorial Chapel & Gardens

“I'm so offended personally at this place when I attended for a friend's mom's funeral. This place is ok and nice and all, but one of the directors were definitely racist (the other one was pretty chill). Tell me why he wouldn't let us set up the place a little bit before the family quiet time. This dude called us "you people...." mid-way arguing for something so minor. Is that even the right response? I'm a POC (person of color) and the screaming and the rude comments were so unnecessary! Also he turned off the lights because we went a little bit over time.. mind you while the casket was open and a lot of elderly still mourning at that time.. How insensitive!!!! One would be caring and kind during a time of mourning, but I guess some people doesn't get that through their thick head!”

— Alex Melvin

“IT’S CHEAPER I GET IT! BUT STAY AWAY IF YOU DON’T WANT TO TAKE A CHANCE. We had the worst experience ever, went here for a great aunts wake and funeral. The owner Micky was the rudest person I have met! In the most vulnerable time when our families are grieving, he was yelling at us to get out because the service went over by 25 minutes. It probably wouldn’t have gone over if it hadn’t been for him making it difficult for us to start on time in the beginning of the service. I’ve never met an individual who can be so disrespectful at a funeral. He even stated that “YOU PEOPLE can go somewhere else”. (Felt racist a little) Words that are dreadful while our dear great aunt is laying there in the coffin! On the other hand, the other funeral director, Darryl was so pleasant to deal with. It’s because of him that we were able to maintain our composure. But every time we went to Darryl to either ask about something or to get clarification about something, immediately the owner Mickey would run over and interject our conversation and start going off saying “You can’t do what you want here”… we were not demanding, but we were asking if it can be done. That’s it! There’s a big difference! Either way, it seemed as if he was already set on giving us a very difficult time, and he did! Even to the point of turning off the lights while elderly people and children were there inside the building trying to make their way out! He didn’t care and slammed the door on us. Imagine the scene there, it was embarrassing! This man has some demons he’s dealing with, and unfortunately, we were helpless because he was the owner. I wish we had video because it’s hard to express the exact bad experience we had. I feel sorry for the staff that has to deal with his ugly childish behavior. Will never recommend this place! Our whole family feels it was a mistake to choose them.”

— Mister Funny

“Our family recently held services for a friend’s grandmother at this funeral home, and unfortunately our experience with the owner, Mickey Maddox, added significant distress to an already painful time. There was an issue involving a third-party vendor that was unrelated to the family’s conduct. However, Mr. Maddox appeared to take his frustration out on them. I personally witnessed him address the grieving son of the deceased in a stern, condescending manner. No family member should be spoken to that way while mourning their mother. On Friday evening, when the service ran over the scheduled time, Mr. Maddox responded by turning off the lights in the venue while elderly guests and children were still inside. Rather than handling the situation with professionalism or empathy, he created confusion and embarrassment for our family and guests. Throughout the services, he repeatedly referred to our group as “you people,” a phrase he used multiple times in a dismissive and demeaning manner. As Asian Indian Americans, this language felt targeted and inappropriate. Instead of offering compassion, he was unapproachable, refused to assist guests with questions, and repeatedly told us, “don’t come back.” The lack of empathy was shocking. A business matter was handled in a way that placed additional stress on a grieving family. The negative experience was solely due to Mr. Maddox’s conduct and attitude. I do want to note that Daryl, another staff member, was kind, helpful, and professional throughout the services. He was compassionate and approachable during a very difficult time. Funeral homes serve families at their most vulnerable moments. Compassion and professionalism are not optional — they are essential. Sadly, that standard was not met by the owner.”

— Shawn Roy