21 Tinkham Rd, Springfield, MA, 01129
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $3,119–$9,810. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“Very professional staff. Beautiful funeral home and top of the line vehicles and service. John Sampson and family are the best in the funeral care profession.”
— Alvin Cyr
“Funeral was 9/17/2018. I really liked how they let me identify my father at their funeral home instead of the medical examiner. They knew we needed to see him and they did that free for us. Even put makeup on him to look like him for free for just us. They did wonderful with the flowers and what I said to put together. The prayer cards and prayers were good as well. Don't think viewing a person before cremation or burial should be charged during the actual funeral. The broken and shocked look people give when they see just the urn, and not the loved one there for their last view of him is absolutely broke my heart and cannot forget it. I remember it to this day. (I'm sorry family&friends) One other wrong thing they did is publish our obituary for my dad with a huge spelling/punctuation error in the newspaper and on the websites everywhere. That error made us look like we didn't care. Also the picture we gave them, came out horrible when they put it on the obituary. As professionals they should of suggested a new picture. Especially since they had all our pictures for the slide show. Didn't get to choose the music for that either. They need someone who is more tech-savvy than whoever is the one that was doing all the editing in 2018. Still don't have my dad's thumbprint either. The priest/spiritual guider was whacky and did not stay on task of my father. Kept referring back to herself and her stories. We wanted to put him to rest the right way, and her words weren't right at all. Guess we needed a real priest. I still will say thank you to the funeral home. I still respect the funeral home. I just wish they would explain the jewelry part for the ashes and thumbprint, and how to get them after the funeral, because it's a hassle after. Also wish they did their homework with the editing. Thanks.”
— Brianna B (Bri)
“John Sampson and his Staff are absolutely amazing. Not only are they professional, and provide outstanding service, they are also very compassionate and caring. The level of personal service they provide is indescribable. In my opinion, Sampson’s Chapel of the Acres is the best Funeral Service Provider in our area.”
— JR Ewing
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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