Evergreen Cemetery East
12400 Montana Ave, El Paso, TX, 79938
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,370–$7,456. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“I just want to say we were beyond Blessed choosing to go with Evergreen Cemetery and their services for my brother in law's unexpected death. He was a veteran, great husband, and father. Although only 3-4 people attended the service Nidia and her team spared no expense or time. They still went ahead and set it up as if we were expecting 100 people. My brother in law also looked amazing and at peace. My sister even said he looked like he was alive. Overall beyond pleased with this funeral homes service! Thank you Evergreen!!”
— Jesse Ortega
“The most frustrating part of my dad's passing is this place. The people who have helped my family and me show no consideration towards us; they only care about money. My dad's vase was stolen, and apparently, multiple vases in his area were stolen by the same culprit. They did not notify us; we had to find out for ourselves when we visited his resting place. The cherry on top is that my family spent a lot of money on his tombstone, including the vase, and it's $ 150 for a PLASTIC one. I understand this is a business, but it is interlocked with people who have lost someone dear to them. It wouldn't hurt to be more personable when we come to you with just complaints. All this money seems wasted, with little to no security and no assistance.”
— Alicia Ibañez
“We are deeply disappointed with this place as they are all about the money and can care less about your loved ones and your feelings. We visit our mother every Saturday and Monday and recently noticed her vase and beautiful valentines flowers were missing from her moseleum as someone had yanked them off. We didn't purchase the vase or flowers from them. I called and spoke to Francisco Reyes, when I expressed my concerns for my moms destroyed property, he went on and said we have the right to dispose of any item that is not purchased through our network if you read the rules and regulations. I voiced if you all would have said that to me instead of getting us to sign papers at our most vulnerable time as my mom had just passed away the night before and we were just wanting to plan her funeral as I live out of town. Francisco reyes and Edward (which no longer works there), were very insensitive. The only reason why I chose that place was because my mom had purchased her moseleum spot many years ago, when it was named Evergreen. Be aware as you want to purchase for your loved ones as they are all about the dollars. Yes its a busy but at least a heads up to the family before destroying property.”
— Lidia Archuleta
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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