Moss Family Funeral Home
209 S Batavia Ave, Batavia, IL, 60510
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,620–$8,240. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Services Offered
Business Hours
What Families Say
“Deeply Disappointing Experience Our experience with this funeral home was extremely disappointing. When we requested to move the funeral by one day so that more family members could attend, the funeral director, Brian Moss (who I believe is also the owner), became unreasonably angry. His attitude and behavior were unprofessional and made a very difficult time even harder for our family. We also had concerns about his demeanor and professionalism during our meeting. If you read through the other reviews (which we wish we had done first), you can see a clear pattern of similar complaints about Brian and his anger. We ultimately decided to go elsewhere and were relieved to find another funeral home that treated us with compassion and respect.”
— Terry
“Our vet recommended Moss Funeral Home for the care of our beloved cat when she passed, they were kind and gentle with my daughter who made the arrangements and made us feel cared for during our grief. It was a great comfort during our grief. They made the process easy and treated us with great care.”
— Kristina Wilson
“Highly Recommended, Moss Norris Funeral service in St Chatkes, IL. The service they provide to us, first arrangement, to the final burial, they provide us an Excellent service, for everything they did to my late husband, There’s a very professional Lady that helps us a lot, every steps of the way from the first meeting we had with her, to the final service. And she was there during the entire process of the service. I'am so happy, my entire family, relatives n friends so happy and appreciate everything they did. If you really going to find a very good service for final moment for your love ones, Go to MOSS NORRIS FUNERAL HOME IN ST. Charles, IL. HIGHLY RECOMMENDED. Sign: Mrs. Vi Fischer”
— Violeta Fischer
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Moss Family Funeral Home?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
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