Ruby Funeral Services & Chapel, Inc.
1520 E Washington St, Springfield, IL, 62703
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,620–$8,240. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Services Offered
What Families Say
“I attended a funeral and was directed to enter through the back door even though they have a front door. I had to walk around the back but had to walk in the street because the sidewalks weren't clear. As an 80 year old woman, this is not acceptable. Also the bathroom had an out of order sign. My disabled daughter was told she could it only use it if it was an emergency. Definitely not good business.”
— Alice Smith
“My brother's funeral was this past Sunday, and I cannot express enough how grateful my family and I are for Ms. Ruby and her amazing staff. This was the first time we experienced a loss so close to home, and from the very beginning, Ruby guided us through every step with compassion, professionalism, and grace. She was always available—whether by phone or text—to answer any questions we had, no matter how big or small. Her knowledge and kindness helped ease a very difficult process. She ensured my brother looked peaceful and presentable, which meant the world to us. The facility itself was the perfect setting for his homegoing service, and the beautifully decorated recreational hall made the repass feel special and comforting for everyone who attended. Though I pray we won’t have to plan another funeral any time soon, I now know that when the time comes, we will be in excellent hands with Ruby and her dedicated team. Thank you for everything!”
— Shawntara Roberson
“0/10 Would not recommend. My family and I recently accompanied my mother to Ruby’s funeral home for a pre-planning appointment. Unfortunately, our experience was beyond disappointing. Ruby came across as extremely dismissive and unprofessional. Given the sensitive nature of funeral planning, we expected a level of compassion and patience that was noticeably lacking. We felt rushed and uncomfortable. This experience has led us to explore other funeral homes that demonstrate more empathy and respect for families planning ahead. I wouldn’t spend a dime with her, even if she was the only funeral home in town.”
— Autumn Osborne
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Ruby Funeral Services & Chapel, Inc.?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
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