Neptune Society
1628 Ogden Ave, Downers Grove, IL, 60515
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,620–$8,240. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“Neptune Society made a very difficult time in my life more bearable than I thought possible. They helped me take care of a lot of different things. They were totally comforting, respectful and efficient throughout the entire process. As a result I have recommended them highly to several friends.”
— Beverly Kyser
“My experience with the Neptune Society was very peaceful and efficient. My sister had prepaid and arranged what she wanted. This made the whole experience easy for me and the family. Everyone and everything was as professional, kind and caring as anyone could hope to experience.”
— Anora Edwards
“Sarah and Elizabeth from Neptune Society were so kind, helpful, and very efficient during a time when it meant the most. Sarah guided us through the process the whole way. It was nice during this difficult time to have someone there who made sure everything was taken care of it was one less thing we had to worry about. They have been so kind to reach out and check on us to make sure we were doing ok even after my moms memorial service I highly recommend their services”
— Lee Ann Symmes
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Neptune Society?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing