776 North St, Pittsfield, MA, 01201
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $3,119–$9,810. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“My sister passed away over 2 months ago.Mourning her loss is hard enough, while laying her to rest is a struggle with Dwyer. I tried on numerous occasions to communicate with Rob via email, answering service, phone calls to the office & leaving messages, calling and speaking to Rebecca 2 days ago with a promise that she would have Rob call me back & still not a word! What kind of operation are they running here? I just want to hear something. I have suffered a lot of losses over the past 10 years and I have had the utmost compassion from every single funeral home that has handled my loved ones.. Perhaps they are in the wrong profession. God Is Good but this establishment is NOT!!!”
— Tina McFee
“This is the second time we've used Dwyer. Everything was flawless. Rob, Chad and Rebecca took great care of us. There is no upsell; they are very thoughtful, patient and accommodating. I would highly recommend!”
— Natasha Rocheleau
“We had an excellent experience with Dwyer for my mom’s wake and funeral. Everyone we worked with was super professional while at the same time warm and kind. Rebecca was incredibly responsive and walked me through all the costs and options in a clear and forthright way. I never felt I was being sold more than I wanted and the final cost was reasonable. I felt like I had a team on my side at a difficult time. Reading other comments I’m surprised by people’s issues with responsiveness. I had calls returned very quickly and Rebecca answered emails promptly. Very happy with the service we received and highly recommend. Steve and Rob were so kind, professional, and gentle during the toughest moments.”
— Ann Brunjes (ab87)
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Dwyer Funeral Home?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.