10310 Feldfarm Ln STE 300, Charlotte, NC, 28210
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $2,246–$7,063. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“From the moment I reached out to Robertson Funeral and Cremation Services to handle the after life care for my father, our family was treated with love and compassion. Dan made sure that he answered all our questions and ensured we were informed at every step. He also took great care, knowing we had a tighter budget and helped ensure that we always had the best information. Highly recommend their services when going through such a difficult process.”
— Nicole Barrios
“I cannot say enough good things about Robertson Funeral Home, and especially Gary Wilking. I first met Gary during one of the hardest moments of my life, when I had to pre-plan my mother’s arrangements while she was still alive in order to meet Medicaid requirements. I was overwhelmed, emotional, and completely exhausted. Gary handled everything with such calm, patience, and compassion that the process felt manageable instead of unbearable. He never rushed me, never made me feel like “just another task,” and explained everything in a way that felt respectful and human. When my mother passed, Gary was there again, not just as a professional, but almost like an old friend. He hugged me, remembered what mattered, and guided me through those next steps with kindness and steadiness when I didn’t have much of either left. We chose water cremation (alkaline hydrolysis), and the care taken with every detail was evident. This week, Gary personally brought my mother’s ashes to me in the beautiful box and frame I had selected earlier. It was handled with such dignity and thoughtfulness, and that moment meant more to me than I can put into words. In a time filled with grief, logistics, and decisions no one ever wants to make, Gary and Robertson Funeral Home made me feel supported, understood, and cared for. I will always be grateful for that.”
— Michele Starling
“Robertson Funeral and Cremation Service was wonderful to work with during the difficult process of losing my loved one. They were reasonably priced and did not try to sell me anything additional or try to upgrade service. They listened to my wants and needs and planned accordingly. The process was as seamless as could be during such an emotional time. I was extremely pleased and would highly recommend them.”
— Kelly Cooper
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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