New England Funeral & Cremation Center
25 Mill St, Springfield, MA, 01108
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $3,119–$9,810. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Services Offered
Business Hours
What Families Say
“From the very beginning Darlene and Elizabeth and all the staff from New England Funeral Home have been kind, compassionate and supportive. They work with you hand in hand to get you through the hard time of losing your loved one. They celebrated my grandmother’s Heavenly Birthday and still make contact every so often to give support! Very thankful for all you do!”
— Carmen Buttafuoco
“Under the unfortunate circumstances, we were honored to have New England Funeral & Cremation Center handle our Uncles services, very professional, compassionate, and knowledgeable. We are from CT and they made everything so smooth and effortless, they made sure we were taken care of every step of the way. Very warm atmosphere as well.... thank you for all of your help!!”
— Tanya Moreno
“NEFCC was extremely thoughtful and caring of my deceased loved one and our family during our time of mourning. Dakota, Antonio, Elizabeth and all the staff that accomplished different steps along this sad journey, were very kind and thorough with their guidance and details throughout the funeral and cremation process. They kept in touch often and even answered my texts at night! I appreciate their dedication to helping us and highly recommend this facility to care for your needs. Thanks so much.”
— Heather Regan
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you New England Funeral & Cremation Center?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing