All Veterans Funeral and Cremation

“We had to wait over a week to even get an appointment to sit down with someone to make the funeral arrangements that had been prepaid. They charge a refrigeration fee for any day over 3 days. Prior to signing off on the final funeral arrangements, the family asked the Arrangement Director, Keely Williams, to double check to make sure any prepaid funds not spent would be returned. Ms. Williams left the room to check and returned saying, yes, any unused funds would be returned to the beneficiary listed on the prepaid plan, and the beneficiary could expect to receive that check in the mail a couple weeks after the funeral… The day of the funeral, a different director showed up to the cemetery and gave me the boxes containing the cremation necklaces after the ceremony. When I opened my necklace box, my loved one’s ashes were spread out in the bottom of the box and blew everywhere; the birthstone had not been secured to the necklace. The response was I received when reporting this was, “I know I tightened the stone”. There wasn’t a, “oh gosh, I’m so sorry, I thought I made sure it was tightened”. Then to top off our experience with them, after over a month of waiting for the $1,400.00 beneficiary check to arrive, I called today asking where it was because I had yet to received it. I was informed that she didn’t see anything about that but placed me on hold to inquire further. Upon returning to the line, I was told that Ms. Williams had made a mistake?!? I immediately responded with, “we had asked Ms. Williams to double checked to make sure any unused funds would be returned prior to us signing the contract “, and the person just said, “sorry, she made a mistake”- WTH??? Seriously, that was the response for not returning $1,447.95 to remind them of the exact amount. Absolutely ridiculous! They must assume the SIGNED contract I have with means nothing. Is isn’t the last they’ve heard from me. This company was disorganized, unapologetic, and obviously dishonest. I would never recommend this company to take care of their loved ones!”

— D Musgrave

“Their services were pretty great. However, my mom who wanted to be cremated Instead was stuck in a refrigerator for exactly 8 days Because they could not get us in for our first meeting until seven days after my mom passed away. And that was an absolute horrible thought for me to think those eight days. Knowing she never would Have ever wanted that, it made me cry every single night. Of course, when I asked why it was going to take so long to get Mom in, Keeley told us it’s because they had “50 people to work in“ and that it was a very “busy time right now“. My mom had already pre-purchased the package. Which of course, is not OUR problem, that is THEIR problem. I don’t care how many people are there that they have to service, my mom should not have been in a refrigerator when she wanted to be cremated.We were very, very close. I wish I could give a five star review, but those eight days Have been burned in my heart permanently. If these people can’t get you in right away, depending on what your loved one wanted, you might want to consider a different funeral home For your loved one.”

— Meagan Moore

“I would recommend All Veterans Funeral & Cremation to anyone needing their services. Every single person I spoke with was patient, kind, considerate, compassionate, knowledgeable, & took the time to listen through my pain. They made things so much easier. I can't thank them enough for everything they did.”

— Kimberly Woofter Hussein