Metropolitian Funeral Services Inc
120 W Berkley Ave, Norfolk, VA, 23523
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Virginia
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,495–$7,848. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Services Offered
What Families Say
“For the Hampton roads/ Norfolk to be a military town and the mayor the owner of this establishment they really mistreat the veterans. My family and I spoke with a rep about the plan we had and confirmed and paid. When the funeral day came they did not have my 25 years veteran father's remains ready. During that week we contacted them and nothing was mentioned of the remains not being ready for the funeral. They provided no reason for the delay. SEVERAL WEEKS LATER. We still had to call and push them to let us know when the remains would be ready. No compensation or compassion was given for the lateness. It is very difficult to mourn and have closer. While dealing with a unprofessional company such as Metropolitan. You will hear more from my family. No thanks given.”
— Rich
“My father passed in January and we have yet to receive his remains from cremation. We had to hold his memorial service with a damn basket full of pictures. It has been almost month. The funeral home offered little understanding as to why the cremation process takes so long or if there was even a date for his remains. A process that we thought seemed so seamless has drawn out our mourning. It’s almost as if they do not truly care for the family and that this is only a financial process for them. I am saddened to think Kenneth Alexander and his family would provide this type of service to retired Navy veteran and his family!”
— Atiya General
“I can’t thank Metropolitan enough for the care and compassion they showed my family during one of the hardest times of our lives. From the moment we walked through their doors, we were treated with kindness, respect, and genuine concern. Shelita handled every detail of my mother’s arrangements with such professionalism and dignity, making sure our wishes were honored and that everything was exactly as we envisioned. Their guidance made the process feel less overwhelming, and their support gave us comfort when we needed it most. We are truly grateful to the entire staff for helping us celebrate my Mother’s life in such a beautiful and meaningful way. I would highly recommend Metropolitan Funeral Services to any family in need of compassionate care during a difficult time.”
— Sonia Michael
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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