460 S Driver St, Durham, NC, 27703
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $2,246–$7,063. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“I am very dissatisfied with the obituary because Mr Brown fail to complete the obituary in a professional manner. I texted him beforehand word for word what I wanted on the obituary with the names of order along with the poem. However He deliberately changed the poem without my consent and totally left out the name of the people on the order of service. He didn’t keep his appointment and tried to avoid me. We had to to peaks and watera to get the program corrected. Thanks Mr Peaks”
— Arlene Blanding
“Losing a loved one is never easy, but the care, compassion, and professionalism shown by Hanes Funeral Service made one of the most difficult times in our lives a little more bearable. From the first phone call to the final moments of the service, their team handled every detail with excellence and empathy. They treated our family with dignity and respect, and truly honored our loved one’s memory in a beautiful and meaningful way. The facility was peaceful and well-kept, and the staff went above and beyond to accommodate our needs and wishes. We are forever grateful for the comfort and support we received during this time. I highly recommend Hanes Funeral Service to anyone seeking a team that genuinely cares.”
— Shermain Neloms
“I am very pleased with Hanes Funeral Home staff! I would, without a doubt, recommend their service. The Hanes Staff made us a priority and our family was accommodated any way possible to help in our time of grieving. 5/5”
— Ed Davis
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Hanes Funeral Service?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
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