Highlands Cremation & Funeral Care
2393 Hendersonville Rd, Arden, NC, 28704
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,246–$7,063. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“My husband passed away unexpectedly, and we had not made prior cremation plans. I contacted Highlands via their website [they were closed], and I heard back very quickly. They handled all of the logistics with the morgue and his doctor. Within a few days, I had my husband's ashes. They were very kind, efficient, professional and competitively priced. I would highly recommend using them.”
— sherry reid
“Going through one of the most heartbreaking experiences of my life losing our young adult son and walking into Highlands ended up being a loving process! The young man who helped us Julien was so kind and professional he helped make the proceeding possible! I give the google rating a 10 for all the compassion that was headed our way! Thank you Julien! You are extraordinary!”
— EdnKelly
“Very caring and gentle with my husband. Even though it was 2am. they were very professional and respectful. Set up appointment for next day and it was on Sunday. Explained what I had to do and Steve was only a phone call away if I had any questions or problems. They made a bad situation very bearable. The to-do list was a lifesaver as I had no idea what was ahead of me.”
— Susan Margraf
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Highlands Cremation & Funeral Care?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing