Gaines Funeral Home
5386 Lee Rd, Maple Heights, OH, 44137
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Ohio
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,246–$7,063. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Services Offered
Business Hours
What Families Say
“Imagine trying to pull it together to quickly make preparations to bury someone who meant the world to you on the very same day they passed, only to go to a potential funeral home to inquire about services and being met with poor customer service and attitude. Yesterday, we called beforehand and we were asked to stop in at a specific time and told we would meet with a specific person. We arrived and asked for the person and we were met with a receptionist who seemed bewildered that we’d be coming in to talk about a funeral and seemed like they had never heard of the individual whose name we’d been given to meet with. We were told to have a seat and that it would be just a few minutes. 20-30 minutes later, we opted to get up and leave instead to seek out a funeral home that would like our business and can summon some care and compassion during a challenging time.”
— Nikki
“My entire issue was the lack of proper communication. Things kept getting pushed back, and I would only find out about it when I called to ask for an update asked what I could do to help things move along. Funny enough, though, they definitely called me constantly and was on top of me paying. But even after I submitted payment in full, I did not get the Communication that I would have preferred. Other than the lack of communication, it was a pretty OK experience, considering that it was death. But either they need better staff or more staff so that way they aren’t stretching themselves too far”
— Michaylah Burch
“My husband unexpectedly passed away at the end of October. From the moment we met with the team there, the level of compassion and care was overwhelming. They are very special people that know how to take care of you and your loved one in time of grief. I'm incredibly thankful to them.”
— Cathy Hollowell
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Gaines Funeral Home?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
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