Austin Mortuary Service
13200 Pond Springs Rd E-36, Austin, TX, 78729
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,370–$7,456. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“I’ve never had such amazing customer service anywhere else. went way above and beyond to make sure everything got done right. The out-of-state transport process was so much smoother because of her, was always available, answered every question with patience, and handled things that weren’t even part of the job just to help us out. And we’re beyond grateful for all the help. Thank you Thelma G”
— Danny
“Thelma and David were exceptional. These guys are the last of the Mohicans. Old school at its best. Can’t say enough really. I’m driving to Austin just to take them to lunch!”
— Dr. Tommy Lester
“It's one of the best services, very kind and a super nice person... Mrs. Thelma Garza, I send you my thanks, and I'm writing in Spanish so people can see that I was indeed served and very satisfied with your service, and so that Hispanics like me know that your business speaks Spanish. Go to Austin Mortuary Service. The day or time you need them ***** I recommend them 100%, I guarantee it”
— Jorge Cuahutencos
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Austin Mortuary Service?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing