Kays-Ponger & Uselton Funeral Homes and Cremation Services

“Kay’s-Ponger & Uselton provided an exceptional experience during a very difficult time. Their celebration of life services were handled with compassion, grace, and true attention to detail. Every step of the process was explained clearly, and their role as cremation specialists gave us complete peace of mind. The entire team was incredibly friendly and welcoming, making us feel supported and cared for from the moment we walked in. Their professionalism, kindness, and respect meant more than words can say. I’m truly grateful for the care they provided to our family.”

— Robin Schwartz

“Kay’s Ponger is incredibly kind and helpful, and truly cares about the community. They are always open to supporting community events, provide valuable resources to local nonprofits, and are genuinely fun to work with. Their celebration of life services are thoughtful, with every detail remembered, and they offer full-service options including catering, which makes a meaningful difference during difficult times”

— Kristen Szych

“Our experience with Pet Passings was extremely disappointing. The paw print they gave us was completely wrong — it was downsized nearly 8× smaller than our pet’s actual print, and when we questioned it, Dee told us this was “normal” and even suggested we could “have it fixed at Staples.” We were also told that if the rest of the cremation was fine, we should “just be happy.” Our cat unexpectedly passed away and we were unable to get our own homemade prints. They reprinted it, but the second version was clearly cut off at the bottom and it was incredibly blurry. We originally thought maybe this was just how they did things, until our close friends had their dog, brownie, cremated at this establishment and received the actual paw print stamp along with a properly printed version. That’s when it really hit us how unacceptable our experience was. On top of all that, Dee’s attitude was incredibly rude and unprofessional throughout the entire process. Losing a pet is painful enough; dealing with this kind of treatment makes it so much worse. She told us that her dog just passed away so she understands how we feel and that she would be happy with the print that we received. She also told me that the paw prints are not meant for decoration or tattoos, when I told her that i wanted to frame the pawprint… Absolutely Insane. Imagine losing a pet and having an employee (Manager) of a funeral home tell you what you can and cannot do with their final mementos. Based on our experience, this is not a place I would trust with the care of a beloved pet or loved one. Go somewhere that is willing to care for your family. Here are the awful paw prints… You should be ashamed.”

— Hannah Grim