25180 Mission Blvd, Hayward, CA, 94544
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $3,244–$10,202. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“We had a similar scenario, our loved one passed Dec '21, it was incredibly difficult to get updates on her cremation and it wasn't Feb 11th were we able to pick up her remains. I realized when we got home (600miles away) that I did not receive the death certificate. When I called he stated he forgot to order and would send out. We are still waiting on the two copies of the death certificate that were ordered and now are unable to reach him as his number is out of service.”
— Meg Sfeiryounis
“NIGHTMARE SCENARIO - LIES AND DECEPTION Under no circumstances put your family through the torture of working with this organization. Death is hard enough on us, but stringing families along and operating without a license is too far. This organization contracts out actual cremation companies to take care of bodies. Robert, of Oceanview Cremations, is in charge of the bodies until they go to the 3rd party cremators he subcontracts. He is supposed to file all paperwork on behalf of the deceased and deliver the remains once cremation occurs. My father was given over to Oceanview Cremations after his death in January '22 from the hospital. At the time of this writing in APRIL, my father has still not been cremated, we do not have death certificates, and Robert continues to string us along with his lies. I've spoken with Robert more than 8 times over the last two months asking for updates. He is always on his way into the office and will call me back when he gets there. Spoiler alert: I've never received a call from him. He's told me time and time again that my father is in process of being delivered to be cremated and I'll get confirmation in a 7-10 days. Today, he told us my father was in fact cremated. Finally, right!? WRONG. This was a LIE. I was able to find out who his 3rd party cremation service is and they confirmed they have never heard of my father. This 3rd party company called Robert and he told them again that my father was cremated. They confirmed their identity, and told him that there is no way this cremation took place. Robert was shook. His business phone changed last week, and his current webpage is suspended. It turns out the business license expired in February '22, and according to the Department of Consumer Affairs Cremation and Funeral Bureau, I've filed a claim against this organization with the aforementioned bureau, submitted a dispute with my credit card company that services were never rendered, and will look into filing a local police report for operating without a license. Put this company out of business.”
— Gabe Viteri
“I regret going to this place! I'm very unhappy with the service that I have to keep on calling Robert because he's not doing his job on us. He wants us to wait for him and work with his schedule. He is probably a nice person, but that's not the reason why we picked this place. Our mom passed away on 4/22 and the only thing we got from him are her ashes and the receipt for it. No, death certificate still! :(”
— Rachelle Apellanes
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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