Ballard Family Mortuary-Kona
75-170 Hualalai Rd d115, Kailua-Kona, HI, 96740
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Hawaii
$3,618 – $11,380
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $3,618–$11,380. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“I cannot thank Connie enough for her kindness and in helping to make a a difficult time easier to get through. Helping to get the paperwork required done was something that I don't think could have been done without Connie's experience and in doing her job well. She has also been intouch and helped with other areas where I needed help from her. Ballard Family Mortuary and Connie have my heartfelt thanks for their professionalism and empathy.”
— Virginia Koehler
“Ballard Family Mortuary - Kona has been very helpful with the cremation of my mother and military burial service of my husband. Connie Brumbaugh is friendly, compassionate and dedicated in helping me to understand; what is necessary to have my loved ones be taken care of, after the end of their lives. She thoroughly explained what is needed for the services. I highly recommend Ballard Family Mortuary - Kona. They will be able to provide services for you and your family during this difficult time. Aloha!”
— Gwen Ilaban
“Extremely helpful..walked me through every step.. Response was immediate both email and voice”
— Jo Johnson
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Ballard Family Mortuary-Kona?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing