Neptune Cremation Service
3636 Virginia Beach Blvd Ste 115, Virginia Beach, VA, 23452
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Virginia
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,495–$7,848. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“At such a difficult time, Neptune Cremation Service is a true blessing. The level of care that they exhibit and their willingness to assist in all aspects of planning is incredible. They truly understand how to make the grieving process much more manageable. Sara and Elizabeth are both incredible and extremely thoughtful. I recommend this company to anyone seeking services for a loved one that has passed.”
— Johnny Outlaw
“My dad recently passed away and I was unsure of what to do. Everything seemed overwhelming but I found he had started an account with Neptune before his passing. I am so thankful for the staff there at Neptune Va Beach. They were with me step by step through everything and made the process so much easier. They even helped to acquire honors service for my dad’s memorial service. They are genuinely kind people who really hugged me. Not the quaint kind of hugs but the kind of hugs that I could tell they really cared about what I was going through. Sarah especially went out of her way to help me and the initial contact with Christine set my heart at ease from the very beginning. After starting the process we found that my dad had not paid that much into his account so they even worked with me on the cost of everything and all went very smoothly. Even a month later they checked on me and sent helpful resources for coping with loss. I cannot say enough about how wonderful they are and how thankful I am!!”
— Lina Clark
“Very glad I chose Neptune Cremation for my wonderful wife of 56 years who passed away 1/20/2026. From the moment I walked in the door I was greeted by Elizabeth a very friendly and compassionate greeter. She went to get Sara who immediate;y came out and invited us into a private room to discuss the cremation procedure. She did not rush us at all as we mulled over the options. I felt very at ease with both of their service. They TRULY are a five star operation!”
— Matthew Lewandowski
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Neptune Cremation Service?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
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