Laubenthal-Mercado Funeral Home, Inc.

“If I could give this funeral home a lower star rating than one, I would. Writing this six months after burying my father who passed from cancer. I have a list of everything this place did incorrectly; how information was not communicated effectively, and how my family and I were deceived while we were grieving. We come to this place a week before the funeral. We ask that my dad have a CLOSED CASKET; we asked for Friday to have the funeral, we couldnt get Friday. We settled for Thursday. We were told that another family would also be having a funeral on Thursday, but they would be leaving as our family came in. Not a big deal at all, people pass away all the time. We asked that the funeral be held from 11 am til around 3 pm; we were not granted this as we were told that the graveyard would close at 3 pm, so we needed an earlier funeral time; okay, sure. We asked that CHAIRS BE SET UP AT THE GRAVESIDE SERVICE. Come the day of the actual funeral, my father's casket is OPEN when my immediate family, and some extended family members, arrive on the scene. This funeral home DOES NOT get my younger brother or I's last name on the cards; THE SAME LAST NAME MY FATHER HAS. I was not Noah Tennant at the funeral, I was Noah Bowman... yay. The other family that we were told would be leaving at around noon ended up staying the entire duration of father's funeral. I cant blame this family as they were burying someone themselves, but I wish Laubenthal would've just told us upfront so we couldve maybe scheduled the funeral services on Monday instead. Laubenthal also screwed up the memo cards printed at funerals; they were only half-printed!!! Only half of the words showed up on the page!! Am I expected to believe that not one of the four people who worked there that day couldnt double check the cards!?! So, we're 3 for 3 now. Open casket when we asked for closed, wrong last names for my brother and I, and the card memos themselves weren't even printed correctly. We drive to the graveyard in Cleveland (which Laubenthal DOES NOT want to lead us out there, it is so obvious from their mannerisms and decorum.) We get to the graveside and there are NO CHAIRS SET UP. We lower my daddy into the ground, cry, and then are ushered to leave. All this being said, I now have family members that still contact me 6 months later to ask where the tree they purchased for my dad would be at. I said, "What are you talking about?" These family members and friends explain that on Laubenthal's website you could purchase a tree and have it planted... somewhere.. in honor of my father. Which I did not know my family agreed to do. Because they didn't. Laubenthal took it upon themselves to take money for trees to be planted, and my family and I dont even know where those trees are at!!! The staff members were mostly 64+ y/o and truly did not give an iota of a shit about what my family and I were going through. I will never bury someone I know through this place ever again, and I encourage our community to do the same. I used to feel bad that a car wash got built next to this place but not anymore. They dont deserve to stay in business. Edited because I forgot to include other details that this place ripped us on; my mother wanted my father's casket to also include a casket cover for him to be buried with as well. Low and behold this place screws up and loses the casket cover. Somehow. We were never reimbursed for it, either. And finally, when we turned in my father's obituary we forgot to include his picture. In a haze of grief, we did not realize we had forgotton a picture. We all know how crucial it is to have a picture in the obituary. Do you think that Laubenthal-Marcado spoke up and simply asked, "Do you have a picture you want with it?" No, they did not. Totally disappointed by the awful services arranged by this place.”

— Noah Tennant

“I can’t thank you guys enough! On one of the toughest days of your life, they come in and take care of everything with thoughtfulness and compassion! Dick and Ben are both amazing individuals that go above and beyond! THANKS again for all your help!”

— Matthew Fratino

“My daughter died by suicide while a student at college and we live 7 hours away. In what was the most gut wrenching, difficult time of my life, Ben could not have been kinder or more helpful in helping us navigate the steps needed to see her to say goodbye and have her cremated in order to bring her home as quickly as possible. He took great care of us and of my daughter's remains.”

— Amanda Santare