Lowe's Home Improvement

“I’ve always found Lowe’s to be the store for the people. Let me explain. On my recent visit, I was greeted warmly, the store was cleaned and organized. I was asked if I needed any help finding anything. It doesn’t have the selection of other large stores, but I always feel like this home improvement store is overall less hectic. I like the app that tells you where exactly to go to find an item. If I need a less stressful experience, I’m willing to to drive a little further to get to this location. I can now use their app to see if they have what I need in the store and go directly to what I am looking for.”

— Lee Orrison

“Me and my company have been doing business at this Lowes for the past few years with generally a good experience. However, lately the service has gone downhill. We recently performed a deck project and had some leftover, unused materials to return. They refused the return because it was 7 days after their "30-day" return policy. So much for having a 365-Day return policy when purchased with the Lowes business credit card! Also there are no exceptions for ordered deck materials on their return policies posted online. They were aware that I have spent over $34,000 there THIS YEAR, and $100,000 at Lowes over the past 3 years, but are willing to lose my business to Home Depot over a few hundred bucks in returns. I reached out to the Store Manager and District Manager last week, and nobody has contacted me back. If you are a contractor or intend on placing a large order, you are better off shopping elsewhere for better service and appreciation. UPDATE- the Store Manager recently called me and offered to make it right. She gave me credit for what I returned and apologized for my experience. My company will resume shopping at Lowes for convenience, but the large orders will likely go to Home Depot or other local distributors.”

— Scott Fuhrmann

“I find this location convenient with plenty of parking and easy access (entry/exit). Not always the cheapest for the basics but do have periodic deals and carry better brands and a good selection. There's usually an informed staff member around to answer questions or direct you to what you need and tge garden/outdoor entrance makes it easy to load supplies if needed *they do have a variety of cart types as well). I shop a few different hardware/home improvement stores but this is probably my go-to one.”

— Roger Crawford