680 Delaware Ave, Albany, NY, 12209
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $3,368–$10,595. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“I paid to have my uncle's grave marker installed 375 and all they did was lay it on the ground What did I spend the money for? I could have asked for where he was located and laid the damn thing on the ground It was 3 in thick and made out of granite I thought it was going to get a border but they told me only the copper ones get a border. When I showed the office person the picture they was like oh well you can clean around it and and do what have you like I said what did I spend my money on I could have put the damn marker down makes no sense very dissatisfied with them people not going to name names because that's going to make me angry and I might have to do something out of character.”
— J Lecaeur Wilkins
“I found holly to be very rude and insensitive during my call, I had to ask her whom am I speaking with. Not once did she offer a kind word , it’s all about getting a dollar, rushed and theoretical can I help you a thousand times before I can learn more about the site. Holly Maybe change your phone ethics ,start by telling the customer how you can help them. You sound like I was bothering you from a nap or a snack . It’s not everyday someone call the cemetery. I received better service at the cemetery with a 2.3 rating, then Graceland. Therefore I recommend spending your money at a business where there’s value.”
— Tracy Gray
“Been no help”
— William Marr
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Graceland Cemetery?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
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