355 St James Ave #1, Springfield, MA, 01109
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $3,119–$9,810. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“I had to choose a place for my mom within hours after her passing, I had done some research, the day before and narrowed to 4 places. I picked Harrell's based on the compassion I heard in Ron's voice. Boy, was I grateful for listening to my gut. I met with Ron and realized I made the right decision. He is kind, compassionate, and is in this business for the right reasons, to offer his support and knowledge to families at their most vulnerable time. We talk, he asked me questions about my thoughts for mom and together we had a plan that was exactly what my mom's would have wanted. If there is any golden moment during these times, for me, it was Ron. Knowing all my wishes were met, and that I was treated was kindness and respect, I left there knowing mom's remains were in Ron's hand, and that gave me peace of mind. Thank you Ron.... May you be there for a long time, helping others as you helped my family. You are a gem! Karen Hoskey”
— Karen Hoskey
“This was my first time planning a funeral service. Denise and Ron made this process a very smooth one. Any stress I had, they eased it and helped me every step of the way. I am truly thankful that I choose Harrell Funeral Home to assist me with my aunt's homegoing.”
— theresa barker
“Mr Harrell was wonderful . He put me and my husband at ease.giving us time to grieve while making sure our nephew was well taken care of. we thank him so much for all he did”
— Pamela Dixon
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
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