Novielli & Troost Memorials
1214 Plainfield Rd, Joliet, IL, 60435
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $2,620–$8,240. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Business Hours
What Families Say
“Kori was wonderful. My sister and I are full of gratitude for her kindness, compassion and knowledge in ordering our sisters headstone. She spent a lot of time with us and never rushed the process. She went above and beyond to get our sisters headstone installed due to a break in the weather. She was a gift to us! Thanks Kori!!”
— Caren Longtin
“Would definitely recommend this business nothing but friendly and helpful. I love the way my dads headstone came out thumbs up”
— Roxane Vanmeter
“I went with my mom and husband to look for a headstone for my father, and sadly, the experience was very disappointing. The woman who helped us showed no compassion at all. She never got up from her desk, rushed us to choose a color and size, and gave us no real guidance. I explained that I didn’t want something too large, but that the headstone would be for two people. Instead of working with us or explaining options, she just said, “that’s the one we send,” as if there were no choice. It felt like she didn’t care and just wanted us out of there. In such a sensitive moment, a little patience and kindness would’ve made a big difference — but we didn’t get that here.”
— Michelle Peña
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Novielli & Troost Memorials?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
Claim your free listing